
Protecting Your 911 System from Cyber Attacks
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This conference workshop presentation discusses how to prevent cyber-attacks on 911 call centers. The most direct route to emergency assistance, the 911 system, is at risk. Cybercriminals have launched ransomware and other types of attacks on 911 calls centers, shutting down operations. Many law enforcement agencies are owners and operators of 911 call centers. As call centers begin to transition into Internet Protocol (IP) environments and deploy Next Generation 9-1-1 (NG911) networks, new opportunities for attack are introduced that can disrupt or disable.

Gerald Jaskulski
Telecommunications Manager, Assistant Fire Chief (Retired), DHS; Cybersecurity and Infrastructure Security Agency
Mr. Gerald (Jerry) Jaskulski is currently assigned to the DHS/CISA/Emergency Communications Division. Since 2012 he has supported the development of emergency communication policy, planning, and NG911 implementation. In this role he works with Federal, State, Tribal, Territorial, local, and private emergency communication stakeholders to develop policy and best practices that will support and enhance nationwide emergency communication capabilities. Mr. Jaskulski is the OEC liaison to the NHTSA/National 911 Office and is presently working on mutual beneficial interoperable emergency communication joint projects between DoT/NHTSA/National 911 Office and DHS/NPPD/CS&C/OEC. Mr. Jaskulski has worked in and supported public safety for over 40 years. His previous activities include: Captain, Fairfax County, Virginia Fire and Rescue Department from 1974 to 2003 where he served as the USAR/VATF-1 Communication Unit Leader, 911 / PSAP Fire and Rescue Supervisor, and was a National Registered Paramedic. Emergency Management Assistant Coordinator, Fairfax County, Virginia Emergency Management Agency from 2003 to 2005, Assistant Fire Chief and Emergency Management Coordinator, Stafford County, Virginia Fire & Rescue Department from 2005 to 2010, Program Analyst, U.S. Department of Homeland Security, Federal Emergency Management Agency from 2010 to 2012 managing the Federal Homeland Security Grant Programs for the States of Alaska, Idaho and Washington.

Tyrell Morris, MBA, CPE
Executive Director, Orleans Parish Communications District

Mark Buccholz
Director, Communications Division, Salem, Oregon, Police Department

D. Jeremy DeMar, MA, CPE, ENP
Executive Director, Mountain Valley Emergency Communications Center
D. Jeremy DeMar, MA, CPE, ENP is the Executive Director of Mountain Valley Emergency Communications Center in New Providence, New Jersey. Prior to his appointment at Mountain Valley, Mr. DeMar served as the Director of Emergency Communications for the City of Springfield, Massachusetts and as a Shift Supervisor at the Emergency Communications Department in Rochester, NY, an agency he began working for in 2003. Jeremy is academically and operationally proficient in the areas of Homeland Security, Emergency Management, and Interoperable Communications. He holds undergraduate degrees in Fire Science and Emergency Management, and in March 2017, he completed graduate studies with the Naval Postgraduate School/Center for Homeland Defense and Security, publishing a thesis titled 'Next Generation 9-1-1: Policy Implications of Incident Related Imagery (IRI) on the Public Safety Answering Point'. His thesis is available for download on the Homeland Security Digital Library. Jeremy has spoken at a number of local, state, regional, and national conferences about the development and adoption of Next Generation 9-1-1, most recently at APCO 2019 where he sat on a legislative panel with other influential players in the space. Jeremy's current service to the profession includes committee work on APCO's Cybersecurity Committee and NENA's Wellness & Acute Stress Workgroup. At the federal level, Jeremy serves on the Department of Homeland Security's First Responders Resource Group (FRRG) and SAFECOM, where he serves as Vice Chair of the NG9-1-1 Workgroup.
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