How Establishing Onsite Behavioral Health Services Improved Employee Emotional Wellness

The emotional health of personnel and family members continues to be a top concern for most law enforcement agencies. While our agency has always offered a variety of mental health resources, employee feedback was access to services was challenging to navigate and obtain in a timely manner. Our agency began offering on-site, no-cost behavioral health services in January 2020 by contracting directly with a psychologist who was vetted and culturally competent in law enforcement. The program provides direct, easy access and helped eliminate barriers for reaching out for help. The service continues to be well-utilized and is a positive resource for our employees. The purpose of this presentation is to share about the program development, including preparation, implementation, evaluation, and challenges/opportunities.

  • Establish an understanding of how to contract directly with a culturally competent provider.
  • Understand the positive and negative aspects of the offering on-site behavioral health services.
  • Learn details about examples of how to encourage emotional wellness within law enforcement personnel.

Shannon Kelley, MPH

Human Resources Bureau Manager

Hillsborough County Sheriff's Office

Shannon Kelley joined Hillsborough County Sheriff's Office in 2017 and currently works as a Human Resources Bureau Manager. Her current role oversees the Employee Benefits Section, Risk Management Section, and the Health & Wellness Section. She began her career focused on Public Health in 2013. Shannon graduated from Florida State University with a degree in Family and Child Sciences and later received a Master’s in Public Health from University of South Florida. During her career, she has worked in a variety of different roles for organizations including the Florida Department of Health, United Way, and Leon County. She believes that strong emotional wellness is as important as physical wellness.

Allison Agliata, PhD, BCC

Clinical Psychologist

Dr. A Coaching

Dr. Allison Agliata (Dr. A) is an experienced clinician and coach focused on first responders and their families. Although her B.A., M.S. & Ph.D. from the University of Central Florida are dedicated to the field of Clinical Psychology, her career roles have evolved from being an Air Force Captain to the school system, to running her own private practice and consulting business. Dr. A is also a Board Certified Executive Life Coach and holds a Certificate in Advanced Educational Leadership from Harvard University. Skilled in interpersonal dynamics, trauma recovery, communication, leadership training, and crisis intervention, Dr. Agliata uses her experience in education and public speaking to teach individuals and teams how to better care for themselves so that they can maintain their emotional well-being, recover from trauma exposure, and balance their work and home lives while serving their community.


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