Evaluating Crisis Response and Training Programs
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Effectively evaluating crisis response and intervention programs is essential for understanding their impact and improving outcomes. Join the International Association of Chiefs of Police (IACP) and the National Policing Institute (NPI) for an informational webinar that will explore key strategies and considerations for evaluating crisis response training and programs.
This session will provide an overview of evaluation fundamentals, including the purpose and types of evaluations, and offer practical guidance for planning and conducting assessments. Attendees will also learn from a police department sharing real-world insights into the challenges and successes of evaluating their crisis response program.
Participants will also be introduced to a new resource: Evaluation Guide: Considerations for Crisis Response and Intervention Training (CRIT) and Crisis Response Program Evaluations, designed to support agencies in their evaluation efforts.
After this webinar, participants will be better able to:
- Understand the purpose and types of evaluations for crisis response and training programs;
- Apply practical steps for planning and conducting evaluations; and
- Learn from real-world experiences and access tools to support evaluation efforts.
Presenters:
- Hannah McManus, PhD, Director, National Policing Institute
- Amanda Shoulberg, Research Associate, National Policing Institute
- Daniel Reinhard, PhD, Chief Data Analyst, Boulder Police Department
- Rachael Clark, Commander, Boulder Police Department
- Louisa Emhof, Project Coordinator, International Association of Chiefs of Police (Moderator)
For more information, contact: CRIT@theiacp.org
This webinar and materials are produced under the Cooperative Agreement No. 15PBJA-22-GK-03562-NTCP, awarded by the Bureau of Justice Assistance (BJA). BJA is a component of the United States Department of Justice’s Office of Justice Programs, which also includes the Bureau of Justice Statistics, the National Institute of Justice, the Office of Juvenile Justice and Delinquency Prevention, the Office for Victims of Crime, and the SMART Office. The opinions, findings, and conclusions or recommendations expressed in this webinar are those of the contributors and do not necessarily represent the official position or policies of the U.S. Department of Justice.
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LockedRachael Clark
Commander
Boulder (CO) Police Department
Rachael Clark has worked at the Boulder Police Department for 24 years and was promoted in 2021 to Support Services Commander in charge of personnel, training, application administration, and property and evidence. She has served in varied roles including patrol sergeant, professional standards unit sergeant, motorcycle training instructor, defensive tactics trainer, coordinator of police training officer program, accident reconstruction specialist, and telecommunications dispatcher. In addition to her current role, she is a member of the BPD recruitment team and of the honor guard. Rachael completed a Master of Science degree in 2013 from Colorado State University in organizational leadership. She has completed multiple police leadership training courses, including the IACP’s Leadership in Police Organizations in 2017, Northwestern University’s course on Supervision of Police Personnel in 2018, PERF’s Senior Management Institute for Police in 2023, and Northwestern University’s Leadership and Management Program for Police Staff & Command in 2025.
Daniel Reinhard
Chief Data Analyst
Boulder (CO) Police Department
Daniel Reinhard began working at the Boulder Police Department in 2021 and currently serves as the Chief Data Analyst. He provides policy advising, grant support, and analysis for the department. Daniel completed his Ph.D. from Texas State University in criminal justice in 2022; he currently acts as a peer-reviewer for scientific articles and teaches undergraduate courses on crime prevention and theory. Daniel received the Texas State University Outstanding Doctoral Student award for the College of Applied Arts in 2022, City of Boulder value award for integrity in 2024, and Boulder Police Chief Commendation award in 2025. His recent scientific publications focus on crime science and homelessness, with articles appearing in the journals Crime Science, American Journal of Criminal Justice, Criminal Justice Review, Journal of Social Distress and Homelessness, GeoJournal, Journal of Interpersonal Violence, and The Police Journal: Theory, Practice, and Principles.
Hannah D. McManus
Director, Science & Innovation
National Policing Institute
Hannah D. McManus, Ph.D., joined the National Policing Institute as a Senior Research Associate in September 2022. Prior to joining NPI, she worked for five years as a Research Associate at the University of Cincinnati Center for Police Research and Policy. Dr. McManus participates in research and evaluation in the criminal justice field, with a specific focus on police practice. Her current work includes research on the development and implementation of training for police, best practices in crisis response, and the examination of police-community relations. An advocate for academic-practitioner partnerships to promote evidence-informed and best practices, Dr. McManus has worked directly with law enforcement agencies across the country. She currently serves as Co-Principal Investigator on multiple federally awarded grants and has published in both peer-reviewed and practitioner-focused outlets, earning several awards for those publications.
Amanda Shoulberg
Research Associate
National Policing Institute
Amanda Shoulberg joined the National Policing Institute as a Research Associate in May 2023. Prior to joining NPI, she was a Research Associate at the University of Cincinnati Center for Police Research and Policy. She received an M.A. in Psychology from Xavier University and is currently pursuing her Ph.D. in Criminal Justice at the University of Cincinnati. Her work focuses on the development, implementation, and evaluation of crisis response programs and training for police on behavioral health conditions and developmental disabilities. Her research interests also include police use of force and violence reduction.
Louisa Emhof (Moderator)
Project Coordinator
The International Association of Chiefs of Police
Louisa Emhof is a Project Coordinator at the International Association of Chiefs of Police (IACP), where she supports the Crisis Response and Intervention Training (CRIT) Initiative. For the past two years, she has played a key role in coordinating training and technical assistance (TTA) efforts for multidisciplinary teams across the U.S. Louisa works closely with law enforcement and community stakeholders to enhance public safety, streamline project operations, and ensure the effective delivery of resources. She holds a B.A. in Government from Patrick Henry College.