Community Engagement and Trust

Building trust between law enforcement and the communities they serve is essential for public safety, legitimacy, and effective policing. This course equips participants with practical tools to foster meaningful community relationships, enhance transparency, and engage in collaborative problem-solving. Participants will explore strategies for culturally competent communication, youth engagement, and responding to community concerns with empathy and professionalism.

Through real-world examples and interactive scenarios, learners will gain insights into how to build trust, communicate during crises, and create partnerships that support long-term community well-being.

At the end of this instruction, participants will be able to achieve the following objectives:

• Define community and engagement in the context of police work and explain the principles of procedural justice.
• Apply culturally competent communication strategies that reflect community members’ lived experiences.
• Demonstrate transparency in public communication, especially during crises or high-profile incidents.
• Identify and implement appropriate community engagement strategies, including youth-focused initiatives.
• Build strategic partnerships with community organizations to address public safety and quality-of-life concerns.
• Respond constructively to community feedback and foster two-way communication to strengthen trust.

Professional Development Hours: 4.0 

Intended Audience: All levels and ranks within an agency, including sworn and civilian staff, with responsibilities or interest in community engagement, public communication, or youth outreach. 

Experience Level: Beginner, Intermediate.